18 - 21 March, 2019
Singapore

Sudesh Thevasenabathy


Head of Customer Experience
AXA Hong Kong


4:30 PM Maintaining the Personal Touch in Customer Contact – How Can Humans and Machines Best Co-Exist?

  • Personalising the contact centre experience with the optimal mix of human and AI
  • Enabling rich and intelligent interactions to boost customer satisfaction and loyalty
  • Scaling customer service and deploying support automation without losing the personal touch


Check out the incredible speaker line-up to see who will be joining Sudesh.

Download The Latest Agenda