18 - 21 March, 2019
Amara Sanctuary Resort Sentosa, Singapore

Sonali Verma


Head, Customer Experience and Innovation, Regional Bancassurance
Manulife Asia


9:40 AM CASE STUDY: Realising the Benefits of A Scalable, Lean and Agile Digital Contact Centre

·         Managing and optimizing digital engagement in achieving full customer visibility
·         Why a digital operating model is perfect for serving your connected customers
·         Digitising processes and operations to improve agility and empower customers
·         Measuring contact centre performance and benchmarking with industry standards


Check out the incredible speaker line-up to see who will be joining Sonali .

Download The Latest Agenda