18 - 21 March, 2019
Amara Sanctuary Resort Sentosa, Singapore

Sarindar Frost


Senior Director Customer Service
DHL eCommerce Asia Pacific


2:45 PM Delivering the Digital Experience in Contact Centres

·         Assessing digital contact points and their effectiveness in resolving  customers’ enquiries
·         Considering key performance indicators in measuring the effectiveness of automated self-service channels
·         Measuring the performance on digital engagement and envisioning it as a future interaction strategy


Check out the incredible speaker line-up to see who will be joining Sarindar .

Download The Latest Agenda