18 - 21 March, 2019

Neeti Mahajan

Managing Director , Head of Operations
HSBC Global Service Centre , Malaysia

5:00 PM PANEL: Advancing Customer-Centric Transformation and Digital Innovation in Shaping Contact Centres of the Future  Adopting a customer-first strategy

  • Adopting a customer-first strategy in the digital transformation and innovation of contact centres
  • Effectively integrating voice and digital channels into the new customer contact ecosystem
  • Proven strategies to achieve customer experience excellence, cost savings and revenue maximisation

Check out the incredible speaker line-up to see who will be joining Neeti .

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