18 - 21 March, 2019
Amara Sanctuary Resort Sentosa, Singapore

Ken Yong

Head, Contact Centre - Customer Experience & Analytics
Hong Leong Bank

10:00 AM Enhancing Customer Experience in Contact Centres through AI-Powered Technology

·         Implementing AI-powered real-time speech analytics to acquire actionable customer insights
·         How are advancements in AI technology transforming customer interactions?
·         Perfecting the art of service culture to boost customer satisfaction and inspire loyalty

Check out the incredible speaker line-up to see who will be joining Ken.

Download The Latest Agenda