18 - 21 March, 2019
Singapore

Kailash Ramalingam


Regional Head, DBS Customer Centre & Service Platforms
DBS Bank


11:45 AM Building Digital, Connected and Adaptive Customer Experience in Next Generation Contact Centres

  • Rethinking and materialising connected customer experiences in the age of digital
  • What does it take from designing the user interface to a complete customer journey?
  • Establishing strategic investment roadmaps to develop customer-centric contact centres


Check out the incredible speaker line-up to see who will be joining Kailash.

Download The Latest Agenda