18 - 21 March, 2019
Amara Sanctuary Resort Sentosa, Singapore

Jeremy Tan


Director, Call Centre Operations
Marina Bay Sands


4:30 PM Deploying Robotic Process Automation to Enhance Contact Centre Performance

  • Implementation of RPA in contact centres and the utilisation progress with call centre agents
  • Creating call centre nirvana with the right mix of agents support and smart automation
  • Training agents on building internal


Check out the incredible speaker line-up to see who will be joining Jeremy.

Download The Latest Agenda