18 - 21 March, 2019
Amara Sanctuary Resort Sentosa, Singapore

Jasmine Gunaratnam

AIG Asia Pacific Insurance

5:00 PM PANEL: Managing Operating Costs and Agent Productivity for Optimal Service Delivery

  • Evaluating key performance metrics for contact centre success
  • Developing robust workforce management to deliver cost savings and performance gains
  • Upskilling agents to ensure service standards and customer experience excellence

Check out the incredible speaker line-up to see who will be joining Jasmine .

Download The Latest Agenda