19 - 20 March, 2019
Singapore

Hariharan Rajagopalan


Head of Central Asia Pacific Contact Center
Lenovo Technology


2:00 PM PANEL: Transitioning to Omni-Channel Contact Centres and Measuring Channel Performance

  • The importance of coordinated CRM and omnichannel infrastructure in contact centres
  • Uncovering inconsistencies across customer touchpoints and channels to streamline performance
  • Having an integrated view of the customer across all channels for seamless service delivery


Check out the incredible speaker line-up to see who will be joining Hariharan.

Download The Latest Agenda