18 - 21 March, 2019
Amara Sanctuary Resort Sentosa, Singapore

Dian Ediana

General Manager, Customer Care Experience Management

9:00 AM KEYNOTE: Mapping Customer Journey in Contact Centres to Deliver an Outstanding End-to-End Experience

·         Developing an unified system to integrate all contact channels to effectively follow customer’s journey
·         Aligning with across all channels to effectively visualise the data
·         Using data to decode customer’s experience from pre-sale to post-sale to visualize the journey

Check out the incredible speaker line-up to see who will be joining Dian .

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