18 - 21 March, 2019
Amara Sanctuary Resort Sentosa, Singapore

David Beards


Manager, Collaboration & Contact Centre – Asia Pacific
West Unified Communications Services


11:55 AM Beyond Connected: Data-Driven Customer Experience in Contact Centres

·      How are data and analytics impacting customer contact centres?
·      Delivering truly connected customer experiences in the era of digital
·    Leveraging data to reshape customer interactions and make better data-driven decisions


Check out the incredible speaker line-up to see who will be joining David.

Download The Latest Agenda