18 - 21 March, 2019
Amara Sanctuary Resort Sentosa, Singapore

Daryl Niemandt

Acting Director Customer Service

9:30 AM High-Tech, High-Touch: Humanising Customer Experience in a Digital Era

  • Aligning contact centre strategy with organisational goals and customer experience objectives
  • Combining people, process and technology to steer continuous improvements and raise
service excellence
  • How else can contact centres add value to the organisation?

Check out the incredible speaker line-up to see who will be joining Daryl.

Download The Latest Agenda