18 - 21 March, 2019
Amara Sanctuary Resort Sentosa, Singapore

Brigitte Daubry


Group Chief Customer Care Officer
Lazada Group


9:00 AM CXO PANEL: Evaluating Contact Centre Success and its Strategic Importance in Driving Customer Experience

·         What are the metrics that have most impressed them to-date?
·         How do they see the role of contact centres evolving? What does it take to secure management buy-in on future initiatives?
·         Cost, efficiency and compliance: How can contact centres contribute to overall corporate strategy


Check out the incredible speaker line-up to see who will be joining Brigitte.

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