18 - 21 March, 2019

Anuchit Khamnoi

Head of Customer Service & Community
LINE Mobile

2:00 PM PANEL: How are Digital Channels Unlocking New Opportunities for Contact Centres to Own the Customer Experience?

  • Managing and optimising digital channels for a competitive advantage
  • Transiting to ROI-driven contact centres: Insights to improving customer engagement, NPS scores and brand loyalty
  • Opening doors to new customer segments with the deployment of digital technologies

Check out the incredible speaker line-up to see who will be joining Anuchit.

Download The Latest Agenda