18 - 21 March, 2019
Singapore

Anila Fredericks


Head of Customer Service Operations
Telstra


5:00 PM PANEL: Advancing Customer-Centric Transformation and Digital Innovation in Shaping Contact Centres of the Future  Adopting a customer-first strategy

  • Adopting a customer-first strategy in the digital transformation and innovation of contact centres
  • Effectively integrating voice and digital channels into the new customer contact ecosystem
  • Proven strategies to achieve customer experience excellence, cost savings and revenue maximisation


Check out the incredible speaker line-up to see who will be joining Anila.

Download The Latest Agenda