18 - 21 March, 2019
Amara Sanctuary Resort Sentosa, Singapore

Anila Fredericks


Head of Customer Service Operations
Telstra


2:00 PM PANEL: Transitioning to Omni-Channel Contact Centres and Measuring Channel Performance

  • The importance of coordinated CRM and omnichannel infrastructure in contact centres
  • Uncovering inconsistencies across customer touchpoints and channels to streamline performance
  • Having an integrated view of the customer across all channels for seamless service delivery


Check out the incredible speaker line-up to see who will be joining Anila.

Download The Latest Agenda