18 - 21 March, 2019
Amara Sanctuary Resort Sentosa, Singapore

Meet the Speakers


Sonali  Verma
Sonali Verma
Head, Customer Experience and Innovation, Regional Bancassurance
Manulife Asia
Dian  Ediana
Dian Ediana
General Manager, Customer Care Experience Management
Daryl Niemandt
Daryl Niemandt
Acting Director Customer Service
Raynu  Niyomdechar
Raynu Niyomdechar
Group Vice President of Customer Experience
FWD Group
Jonathan Lim
Jonathan Lim
Head, Digital Strategy
Bart  Taylor
Bart Taylor
Chief Operations Officer, Malaysia, Singapore & Indonesia
Allianz Worldwide Partners
Cheryl Paul
Cheryl Paul
Head of Customer Contact
AIA Berhad
Raj Chaudhuri
Raj Chaudhuri
Director, Customer Fulfillment Network
American Express
Peter Fernandez
Peter Fernandez
Head of Regional Contact Centers
SG Global Support Services
Justin Chu
Justin Chu
VP Operations
Fullerton Health
Anila Fredericks
Anila Fredericks
Head of Customer Service Operations
Hariharan Rajagopalan
Hariharan Rajagopalan
Head of Central Asia Pacific Contact Center
Lenovo Technology
Jacque  Lim
Jacque Lim
Head of Assistance and Medical Services Singapore
International SOS
Mary Jane  Valero
Mary Jane Valero
First Vice President, Head of Customer Experience
Philippine Savings Bank
Suet  Yu
Suet Yu
Regional Head of Customer Experience
AXA Asia
Steven  Kopec
Steven Kopec
Head of Service Management
Accedo Broadband Asia
Jasmine  Gunaratnam
Jasmine Gunaratnam
AIG Asia Pacific Insurance
Jeremy Tan
Jeremy Tan
Director, Call Centre Operations
Marina Bay Sands
Astikaningrum -
Astikaningrum -
Call Center Head
PT Elang Prima Retailindo
James Tan
James Tan
Chief Executive Officer
Tokio Marine Life Insurance
Marion  Armand
Marion Armand
Head of Customer Excellence, Asia Pacific
Stephanie Myers
Stephanie Myers
VP, Customer Strategy, Experience & Loyalty
Prudential Assurance Company Singapore
Neeti  Mahajan
Neeti Mahajan
Managing Director , Head of Operations
HSBC Global Service Centre , Malaysia
Hence Steve
Hence Steve
Head of Customer Operations
Ricky Hi
Director, Operations
National Dental Centre Singapore
Brent Holland
Brent Holland
Executive Vice President, Customer Solutions
FurstPerson Inc.
Raj Nair
Raj Nair
Senior Vice President & Head- Customer Contact Center
Kotak Mahindra Bank
Bhupinder  Singh
Bhupinder Singh
Head of Customer Presales & Service
Vodafone Asia-Pacific
Brigitte Daubry
Brigitte Daubry
Group Chief Customer Care Officer
Lazada Group
Sushil  Bhutani
Sushil Bhutani
Technical Team Leader for Sales Consulting
Oracle Communications
Brent  Holland
Brent Holland
Executive Vice President, Customer Solutions
FurstPerson Inc.
Vijay  Iyer
Vijay Iyer
Head of Customer Experience Specialists, Asia & India
Efrat  Kanner-Nissimov
Efrat Kanner-Nissimov
Marketing Director, Multi-Channel Recording LOB
Ken Yong
Ken Yong
Head, Contact Centre - Customer Experience & Analytics
Hong Leong Bank
Sarindar  Frost
Sarindar Frost
Senior Director Customer Service
DHL eCommerce Asia Pacific
Magdalene Sim
Magdalene Sim
Head, Contact Centre
Tan Tock Seng Hospital
John  Brunkard
John Brunkard
Director, Asia Pacific Technical Support
Martin  Taylor
Martin Taylor
Global Chief Marketing Officer
Content Guru
Vivien Ong
Head of Workforce Management, SG & Regional Customer Centre
DBS Bank
David Beards
David Beards
Manager, Collaboration & Contact Centre – Asia Pacific
West Unified Communications Services