\"
14-16 March, 2017
Grand Millenium Hotel , Kuala Lumpur, Malaysia

Meet the Speakers


Chin Lai Ti
Chin Lai Ti
Head of Tools & Technology, Global & APEM Customer Service
DHL
Cheryl Paul
Cheryl Paul
Head of Customer Contact
AIA Berhad
Raj Chaudhuri
Raj Chaudhuri
Director of Customer Fulfillment Network, Global Servicing Network
American Express
Peter Fernandez
Peter Fernandez
Regional Customer Contact Centre Manager
Ikano
Marc Tan
Marc Tan
Senior Director, Member Services
Marriott Vacations Worldwide Corporation
Justin Chu
Justin Chu
VP Operations
Fullerton Health
Rudy Dalimunthe
Rudy Dalimunthe
Group Head, Customer Care & Telesales
Indosat Ooredoo
Pushpalatha Balan
Pushpalatha Balan
Global Head - Contact Centre
QNET Ltd
Aaron Delapaz
Aaron Delapaz
Head, Operations - Loyalty Division
Cebu Pacific Air
Peter Grattan
Peter Grattan
Head of Customer Operations
Telstra
Sylvia Liao
Sylvia Liao
First Vice President, Contact Centre UCOE Contact Centre
UOB
Manpreet Singh
Manpreet Singh
Managing Director, Head, Group Customer Experience Management
CIMB Group
Nithi Kumar
Nithi Kumar
Director, Head of Customer Centricity Asia
Telenor Group
Sharron (Ron) Ravalo
Sharron (Ron) Ravalo
Senior Director, Site & Contact Center
Johnson & Johnson
Hariharan Rajagopalan
Hariharan Rajagopalan
Head of Central Asia Pacific Contact Center
Lenovo Technology
Anila Fredericks
Anila Fredericks
Head of Customer Service Operations
Telstra
Charles Brewer
Charles Brewer
CEO
DHL eCommerce
Cédric Blum
Cédric Blum
Head of Customer Engagement
iflix
Jonathan Hwa
Jonathan Hwa
Regional Head of Customer Experience
ZALORA Group
Sareena Baldhiraj
Sareena Baldhiraj
Vice President, Customer Support and Success
TradeGecko
Aspa Lekka
Aspa Lekka
Managing Director
Foodpanda Singapore
Dave Ong
Dave Ong
Head, Passenger Service Department
SMRT
Kelly Lau
Kelly Lau

DBS Bank
Damian Leach
Damian Leach
Head, Real Time Communications
Standard Chartered Bank
Albert Khoo
Albert Khoo
Head Customer Experience
AmBank Berhad
Jayajasen Kulasinghi
Jayajasen Kulasinghi
Head Australia Operations & SG,HK Contact Centre
AIA Shared Services Sdn. Bhd.
Malcolm Koh
Malcolm Koh
Head of Customer Experience
Grab
Balamurugan Muniraju
Balamurugan Muniraju
Vice President Contact Centre Operations
Astro
Robin Chen
Robin Chen
Director, Consumer Contact Centre
CIMB Bank
Ian Aitchison
Ian Aitchison
CEO
COPC
Rafaai Samsi
Rafaai Samsi
Chief Customer Experience | Chief Technology & Innovation Officer
TM Berhad
Suhazimah Bt Dzazali
Suhazimah Bt Dzazali
Deputy Director General (ICT)
Malaysian Administrative Modernisation And Management Planning Unit (MAMPU)
Sachin Bhatia
Sachin Bhatia
Co-Founder
Ameyo
Arien Faye Alcid-Mendoza
Arien Faye Alcid-Mendoza
Head of Customer Service
ZALORA Group
Mun Wei Siew
Mun Wei Siew
Head of Contact Centre
PropertyGuru International (Malaysia) Sdn Bhd
Wardhani Soedjono
Wardhani Soedjono
Vice President, BPO
VADS Berhad