19 - 20 March, 2019 | Singapore

#CCWAsia

download AGENDA

purchase delegate pass

18 - 21 March, 2019
Singapore

Meet the Speakers

Speakers

Raynu Niyomdechar

Raynu Niyomdechar
Group Vice President of Customer Experience
FWD Group

Bart Taylor

Bart Taylor
Chief Operations Officer, Malaysia, Singapore & Indonesia
Allianz Worldwide Partners

Jit Seng Ng

Jit Seng Ng
Chief Customer Experience Officer
AIA Berhad

Sandra de Zoysa

Sandra de Zoysa
Group Chief Customer Officer
Dialog Axiata

Diane Limouzineau

Diane Limouzineau
Director of Sales
Club Med

Prasanth Thomas

Prasanth Thomas
Vice President, Innovation Platforms, Digital and Technology
Sembcorp Industries

Anila Fredericks

Anila Fredericks
Head of Customer Service Operations
Telstra

Rudy Dalimunthe

Rudy Dalimunthe
Vice President, Operations
Tokopedia

Glenn Birkelev

Glenn Birkelev
Regional Director & Head of Customer Support – Asia Pacific
Travelport

Sudesh Thevasenabathy

Sudesh Thevasenabathy
Head of Customer Experience
AXA Hong Kong

Kavan Sito

Kavan Sito
Regional Head of Customer Operations
Shopee

Clement Teo
Regional Head of Service Delivery
Aspire Lifestyles

Marc Tan

Marc Tan
Vice President, Head of Contact Centre
SGX

Nicholas Lam

Nicholas Lam
Senior Director, Traveler Experience, Customer Operations, APAC
Carlson Wagonlit Travel

Philip Joseph

Philip Joseph
Chief Officer Customer Experience & Service Operations
Ooredoo Myanmar

Kailash Ramalingam

Kailash Ramalingam
Regional Head, DBS Customer Centre & Service Platforms
DBS Bank

Anjali Kalia

Anjali Kalia
Head of Consumer Connections, APAC
Reckitt Benckiser Health

Mary Jane Valero

Mary Jane Valero
Chief Customer Experience Officer
Philippine Savings Bank

Anuchit Khamnoi

Anuchit Khamnoi
Head of Customer Service & Community
LINE Mobile

Neeti Mahajan

Neeti Mahajan
Managing Director , Head of Operations
HSBC Global Service Centre , Malaysia

Abhishek Arora
Executive Director, Digital Commerce Automation
Standard Chartered Bank

Harpreet Ghai

Harpreet Ghai
Consumer Relations Director – Asia, Middle East & Africa
GlaxoSmithKline (GSK)

Ricky Hi
Director, Operations
National Dental Centre Singapore

Olga Quiros

Olga Quiros
Director, Customer Operations – Asia Pacific
Expedia Group

Raj Chaudhuri

Raj Chaudhuri
Director, Customer Fulfillment Network
American Express

Andrew Lim
Head, Regional Contact Centre
OCBC Bank

Michelle Liew

Michelle Liew
Head, Group Customer Experience & Channel Management (GCXCM), Group Retail Banking
RHB

Diane Magers

Diane Magers
CEO
Customer Experience Professional Association

Martin Taylor

Martin Taylor
Global Chief Marketing Officer
Content Guru

Brent Holland

Brent Holland
Executive Vice President, Customer Solutions
FurstPerson Inc.