18 - 21 March, 2019
Singapore

Meet the Speakers

Speakers


Raynu  Niyomdechar
Raynu Niyomdechar
Group Vice President of Customer Experience
FWD Group
Bart  Taylor
Bart Taylor
Chief Operations Officer, Malaysia, Singapore & Indonesia
Allianz Worldwide Partners
Jit Seng Ng
Jit Seng Ng
Chief Customer Experience Officer
AIA Berhad
Sandra de Zoysa
Sandra de Zoysa
Group Chief Customer Officer
Dialog Axiata
Diane Limouzineau
Diane Limouzineau
Director of Sales
Club Med
Prasanth Thomas
Prasanth Thomas
Vice President, Innovation Platforms, Digital and Technology
Sembcorp Industries
Anila Fredericks
Anila Fredericks
Head of Customer Service Operations
Telstra
Rudy Dalimunthe
Rudy Dalimunthe
Vice President, Operations
Tokopedia
Glenn Birkelev
Glenn Birkelev
Regional Director & Head of Customer Support – Asia Pacific
Travelport
Sudesh Thevasenabathy
Sudesh Thevasenabathy
Head of Customer Experience
AXA Hong Kong
Kavan Sito
Kavan Sito
Regional Head of Customer Operations
Shopee
Clement Teo
Regional Head of Service Delivery
Aspire Lifestyles
Marc Tan
Marc Tan
Vice President, Head of Contact Centre
SGX
Nicholas Lam
Nicholas Lam
Senior Director, Traveler Experience, Customer Operations, APAC
Carlson Wagonlit Travel
Philip Joseph
Philip Joseph
Chief Officer Customer Experience & Service Operations
Ooredoo Myanmar
Kailash Ramalingam
Kailash Ramalingam
Regional Head, DBS Customer Centre & Service Platforms
DBS Bank
Anjali Kalia
Anjali Kalia
Head of Consumer Connections, APAC
Reckitt Benckiser Health
Mary Jane Valero
Mary Jane Valero
Chief Customer Experience Officer
Philippine Savings Bank
Anuchit Khamnoi
Anuchit Khamnoi
Head of Customer Service & Community
LINE Mobile
Neeti  Mahajan
Neeti Mahajan
Managing Director , Head of Operations
HSBC Global Service Centre , Malaysia
Abhishek Arora
Executive Director, Digital Commerce Automation
Standard Chartered Bank
Harpreet Ghai
Harpreet Ghai
Consumer Relations Director – Asia, Middle East & Africa
GlaxoSmithKline (GSK)
Ricky Hi
Director, Operations
National Dental Centre Singapore
Olga Quiros
Olga Quiros
Director, Customer Operations – Asia Pacific
Expedia Group
Raj Chaudhuri
Raj Chaudhuri
Director, Customer Fulfillment Network
American Express
Andrew Lim
Head, Regional Contact Centre
OCBC Bank
Michelle  Liew
Michelle Liew
Head, Group Customer Experience & Channel Management (GCXCM), Group Retail Banking
RHB
Diane Magers
Diane Magers
CEO
Customer Experience Professional Association
Martin  Taylor
Martin Taylor
Global Chief Marketing Officer
Content Guru
Brent Holland
Brent Holland
Executive Vice President, Customer Solutions
FurstPerson Inc.