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18 - 21 March, 2019
Amara Sanctuary Resort Sentosa, Singapore

Meet the Speakers

Speakers

Sonali Verma

Sonali Verma
Head, Customer Experience and Innovation, Regional Bancassurance
Manulife Asia

Dian Ediana

Dian Ediana
General Manager, Customer Care Experience Management
Telkomsel

Daryl Niemandt

Daryl Niemandt
Acting Director Customer Service
Bupa

Raynu Niyomdechar

Raynu Niyomdechar
Group Vice President of Customer Experience
FWD Group

Jonathan Lim

Jonathan Lim
Head, Digital Strategy
OCBC Bank

Bart Taylor

Bart Taylor
Chief Operations Officer, Malaysia, Singapore & Indonesia
Allianz Worldwide Partners

Cheryl Paul

Cheryl Paul
Head of Customer Contact
AIA Berhad

Raj Chaudhuri

Raj Chaudhuri
Director, Customer Fulfillment Network
American Express

Peter Fernandez

Peter Fernandez
Head of Regional Contact Centers
SG Global Support Services

Justin Chu

Justin Chu
VP Operations
Fullerton Health

Anila Fredericks

Anila Fredericks
Head of Customer Service Operations
Telstra

Hariharan Rajagopalan

Hariharan Rajagopalan
Head of Central Asia Pacific Contact Center
Lenovo Technology

Jacque Lim

Jacque Lim
Head of Assistance and Medical Services Singapore
International SOS

Mary Jane Valero

Mary Jane Valero
First Vice President, Head of Customer Experience
Philippine Savings Bank

Suet Yu

Suet Yu
Regional Head of Customer Experience
AXA Asia

Steven Kopec

Steven Kopec
Head of Service Management
Accedo Broadband Asia

Jasmine Gunaratnam

Jasmine Gunaratnam
Gunaratnam
AIG Asia Pacific Insurance

Jeremy Tan

Jeremy Tan
Director, Call Centre Operations
Marina Bay Sands

Astikaningrum -

Astikaningrum -
Call Center Head
PT Elang Prima Retailindo

James Tan

James Tan
Chief Executive Officer
Tokio Marine Life Insurance

Marion Armand

Marion Armand
Head of Customer Excellence, Asia Pacific
Merck

Stephanie Myers

Stephanie Myers
VP, Customer Strategy, Experience & Loyalty
Prudential Assurance Company Singapore

Neeti Mahajan

Neeti Mahajan
Managing Director , Head of Operations
HSBC Global Service Centre , Malaysia

Hence Steve

Hence Steve
Head of Customer Operations
Traveloka

Ricky Hi
Director, Operations
National Dental Centre Singapore

Brent Holland

Brent Holland
Executive Vice President, Customer Solutions
FurstPerson Inc.

Raj Nair

Raj Nair
Senior Vice President & Head- Customer Contact Center
Kotak Mahindra Bank

Bhupinder Singh

Bhupinder Singh
Head of Customer Presales & Service
Vodafone Asia-Pacific

Brigitte Daubry

Brigitte Daubry
Group Chief Customer Care Officer
Lazada Group

Sushil Bhutani

Sushil Bhutani
Technical Team Leader for Sales Consulting
Oracle Communications

Brent Holland

Brent Holland
Executive Vice President, Customer Solutions
FurstPerson Inc.

Vijay Iyer

Vijay Iyer
Head of Customer Experience Specialists, Asia & India
Salesforce

Efrat Kanner-Nissimov

Efrat Kanner-Nissimov
Marketing Director, Multi-Channel Recording LOB
NICE

Ken Yong

Ken Yong
Head, Contact Centre - Customer Experience & Analytics
Hong Leong Bank

Sarindar Frost

Sarindar Frost
Senior Director Customer Service
DHL eCommerce Asia Pacific

Magdalene Sim

Magdalene Sim
Head, Contact Centre
Tan Tock Seng Hospital

John Brunkard

John Brunkard
Director, Asia Pacific Technical Support
Symantec

Martin Taylor

Martin Taylor
Global Chief Marketing Officer
Content Guru

Vivien Ong
Head of Workforce Management, SG & Regional Customer Centre
DBS Bank

David Beards

David Beards
Manager, Collaboration & Contact Centre – Asia Pacific
West Unified Communications Services