Meet the Speakers

Chin Lai Ti
Head of Tools & Technology, Global & APEM Customer Service
DHL

Cheryl Paul
Head of Customer Contact
AIA Berhad

Raj Chaudhuri
Director of Customer Fulfillment Network, Global Servicing Network
American Express

Peter Fernandez
Regional Customer Contact Centre Manager
Ikano

Marc Tan
Senior Director, Member Services
Marriott Vacations Worldwide Corporation

Justin Chu
VP Operations
Fullerton Health

Rudy Dalimunthe
Group Head, Customer Care & Telesales
Indosat Ooredoo

Pushpalatha Balan
Global Head - Contact Centre
QNET Ltd

Aaron Delapaz
Head, Operations - Loyalty Division
Cebu Pacific Air

Peter Grattan
Head of Customer Operations
Telstra

Sylvia Liao
First Vice President, Contact Centre UCOE Contact Centre
UOB

Manpreet Singh
Managing Director, Head, Group Customer Experience Management
CIMB Group

Nithi Kumar
Director, Head of Customer Centricity Asia
Telenor Group

Sharron (Ron) Ravalo
Senior Director, Site & Contact Center
Johnson & Johnson

Hariharan Rajagopalan
Head of Central Asia Pacific Contact Center
Lenovo Technology

Anila Fredericks
Head of Customer Service Operations
Telstra

Charles Brewer
CEO
DHL eCommerce

Cédric Blum
Head of Customer Engagement
iflix

Jonathan Hwa
Regional Head of Customer Experience
ZALORA Group

Sareena Baldhiraj
Vice President, Customer Support and Success
TradeGecko

Aspa Lekka
Managing Director
Foodpanda Singapore

Dave Ong
Head, Passenger Service Department
SMRT

Kelly Lau

DBS Bank

Damian Leach
Head, Real Time Communications
Standard Chartered Bank

Albert Khoo
Head Customer Experience
AmBank Berhad

Jayajasen Kulasinghi
Head Australia Operations & SG,HK Contact Centre
AIA Shared Services Sdn. Bhd.

Malcolm Koh
Head of Customer Experience
Grab

Balamurugan Muniraju
Vice President Contact Centre Operations
Astro

Robin Chen
Director, Consumer Contact Centre
CIMB Bank

Ian Aitchison
CEO
COPC

Rafaai Samsi
Chief Customer Experience | Chief Technology & Innovation Officer
TM Berhad

Suhazimah Bt Dzazali
Deputy Director General (ICT)
Malaysian Administrative Modernisation And Management Planning Unit (MAMPU)

Sachin Bhatia
Co-Founder
Ameyo

Arien Faye Alcid-Mendoza
Head of Customer Service
ZALORA Group

Mun Wei Siew
Head of Contact Centre
PropertyGuru International (Malaysia) Sdn Bhd

Wardhani Soedjono
Vice President, BPO
VADS Berhad