Whitepapers

A Snapshot of Contact Centres in Asia: 2017 Profiling Report

A Snapshot of Contact Centres in Asia: 2017 Profiling Report

Contact Centres of today have gone beyond handling enquiries and resolving complaints, where the emphasis is now on going digital and playing a strategic revenue generating role in the new age of customer experience and digitisation. 

In this report, we have compiled the findings from out latest survey conducted with the attendees for our upcoming event, Contact Centres Asia 2017.The following graphs provide insights into some of the most common challenges, the hottest topics and investment priorities for some of the biggest contact centres operating in Asia. 

The Past, Current & Future for Contact Centres

The Past, Current & Future for Contact Centres

This easy-to-read infograph will show you the key trends and major differentiators of the past, current and future of contact centres.