Moving Towards a Next Generation Contact Centre in Adapting to Evolving Customer Expectations

Moving Towards a Next Generation Contact Centre in Adapting to Evolving Customer Expectations

Damian Leach, Head of Global Unified Communications & Contact Centre at Standard Chartered Bank shared his insight in setting the vision and measurable KPIs to evaluate and improve on digital processes for the Contact Centres. Download the presentation to know more.


Please note: That all fields marked with an asterisk (*) are required.