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Contact Centres Asia 2018 Post Show Report

Contact Centres Asia 2018 Post Show Report

The 9th Contact Centres Asia Summit was a huge success and our best show yet! The event has witnessed year-on-year growth providing inspirational ideas and key takeaways to advance the role of contact centres into customer engagement and experience hubs that drive business performance and revenue generation. Download this Post Show Report to learn more about what happened in 2018.

Implementing AI and RPA Technology to Improve Efficency and CX

Implementing AI and RPA Technology to Improve Efficency and CX

Research from IBM suggests that an amount in the region of $1 trillion is spent on 265 billion customer service calls each year. Despite great technological strides and innovations being made in the contact centre industry, billions of these calls end in an unsatisfactory manner, with an estimated 50% of them going entirely unresolved. The contact centre industry is ready to take the same technological innovations that are already transforming other sectors including retail, finance, travel and many others, and deliver the kind of seamless customer service that today‚Äôs digitally literate and discerning consumer market deserves.