A Snapshot of Contact Centres in Asia: 2017 Profiling Report

A Snapshot of Contact Centres in Asia: 2017 Profiling Report

Contact Centres of today have gone beyond handling enquiries and resolving complaints, where the emphasis is now on going digital and playing a strategic revenue generating role in the new age of customer experience and digitisation. 

In this report, we have compiled the findings from out latest survey conducted with the attendees for our upcoming event, Contact Centres Asia 2017.The following graphs provide insights into some of the most common challenges, the hottest topics and investment priorities for some of the biggest contact centres operating in Asia. 


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