6 Things Contact Centres Need To Know To Capitalise On The New Customer Experience

6 Things Contact Centres Need To Know To Capitalise On The New Customer Experience
In a world increasingly being dominated by digital, today’s contact centre professionals have embraced a new customer experience.
As customer expectations continue to be transformed by new technologies, contact centres have begun to recognise customer satisfaction as a critical focus for growth in the future, with many placing emphasis on the importance of creating an omni-channel engagement centre. 

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