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Driving Contact Centre Transformation through Digitisation, Innovation & Exceptional Customer Experience

  • How can contact centres deliver exceptional customer service to increase their value proposition, enabling organisations to achieve competitive advantage?
  • What can contact centres leaders do to transform their centres into value-added, profit generating entities?
  • How can contact centres better anticipate, plan and exceed customer expectations in the age of the customer?

All these questions will be answered at the Annual Contact Centres Asia Summit, taking place 14 – 15 March 2017 in Kuala Lumpur, Malaysia

For more information, call us at +65 6722 9388 or email enquiry@iqpc.com.sg

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