Digitisation. Innovation. Customer Experience.
Digitisation is at the centre of every business transformation, and contact centre is no exception. We are now in the age of the customer and the pressure is on for contact centre leaders to deliver outstanding customer experience while driving optimal productivity and efficiency.
- How can contact centres build digital capabilities to serve next generation customers?
- What are the keys to a successful omni-channel operation?
- What strategies can contact centre leaders adopt to improve first-call resolution while optimising customer engagement?
- How can contact centres leverage innovative technologies such as chatbots, analytics, robotic process automation to further advance contact centre performance?
Featuring strategic case studies and best practices, the 2018 Contact Centres Asia Summit is your one-stop platform on digitisation, channel management, operational excellence, customer engagement and workforce management in contact centres.
Featured Speakers This Year Include:
Head, Customer Experience and Innovation, Regional Bancassurance
General Manager, Customer Care Experience Management
Acting Director Customer Service
Group Vice President of Customer Experience
Head, Digital Strategy
Chief Operations Officer, Malaysia, Singapore & Indonesia
Allianz Worldwide Partners
Head of Customer Contact
Director, Customer Fulfillment Network
Chief Executive Officer
Tokio Marine Life Insurance
Head of Customer Excellence, Asia Pacific
Managing Director , Head of Operations
HSBC Global Service Centre , Malaysia
Head of Customer Operations
Senior Vice President & Head- Customer Contact Center
Kotak Mahindra Bank
Head of Customer Presales & Service
Group Chief Customer Care Officer
Key Themes for Contact Centres Asia 2018
- Future-Proofing Contact Centres in the Digital Age
- Transforming Contact Centre Operations through Digitisation
- Effective Channel Management & Engagement in Contact Centres
- Optimising Workforce Planning and Service Delivery
- Revolutionising Customer Interactions in Contact Centres
- Monetising Customer Insights to Drive Performance and Profitability in Contact Centres
Why Attend Contact Centres Asia 2018
Discover how Asia’s contact centre leaders are driving successful digital transformation in their contact centres
Optimise customer experience across multiple channels with customer journey mapping, VOC insights, speech analytics and more
Evaluate the ROI of robotic process automation, chatbot, cloud, self-service in improving overall contact centre operations
Get inspired on how you can enhance the performance and efficiency of your contact centres through best practices spanning agent productivity, social media integration to call efficiency
Benchmark with the industry’s best on the performance of your contact centre
Hear What Some of Our Past Attendees Had to Say
“Contact Center Asia is a good platform for both seasoned and new leaders. With a finer topic choices and resource person, it'll be a good spring board for new idea..”
“This has been a valuable gathering of practitioners enabling discussion on challenges, sharing of learning and useful practices.”
“Event was professionally conducted including pre-event, actual day and post event. Speakers and participants are well engaged through out the event. Well done to the organizer.”
“Good platform to learn different practices from peers across different industries plus exchanging of ideas.”