Revolutionising Customer Interactions & Performance Profitability in the Digital Age

Contact centres in Asia are evolving with the rise of CX, digital transformation and high competition in the market. Contact centre are shifting to perfect digital-driven customer interactions from predominantly voice-based operations.

In order to enable a successful transformation, contact centre leaders need to map out how to create business synergy and value creation to step further as a customer engagement hub.

Featuring strategic case studies and best practices, the Customer Contact Week Asia 2019 on 19-20 March will be your one-stop platform on digitisation, channel management, operational excellence, customer engagement and workforce management in contact centres.

The #1 Customer Service Event in Asia!

30+

Speakers

4

Streams

4

Workshops

#1

Customer
Contact
Event Series

Featured Speakers

See Full Speaker Line Up

Why Attend Customer Contact Week Asia 2018

Discover how Asia’s customer contact leaders are strategizing their operations to drive CX scalability

Deliver personalised customer engagement and service through omnichannel

Optimise customer satisfaction and service quality through automated sentiment analysis

Leverage AI and machine learning to scale chatbot and self-service up

Strategise intelligent automation implementation to optimise workforce management

Perfect customer experience with journey mapping, VoC insights and feedback programs

Benchmark with the industry’s best on the performance of your contact centre

CCW 2019 is a ‘must-attend’ event for providers of Contact Centre, Customer Service and CX solutions and technologies.

If you would like to reach senior decision makers with the authority over investment decisions, this is the event for you!

CCW is the World’s Largest Customer Contact Event Series

The 10th Annual Contact Centre Week Asia, is an extension of the 19th Annual Call Center Week from Las Vegas USA!

Access Your Market’s Top Decision Makers

CCW is a must attend event for businesses offering solutions to Heads/Directors/Managers of Contact Centre, Operations, Service Delivery and more.

Demonstrate your Expertise and Product Excellence

Solution-oriented opportunities to engage with decision makers who specifically want to learn how your solutions can help solve their organisational goals, including IDGs and more.

Branding and Product Positioning

CCW is Asia's #1 Regional Contact Centre event, ensuring maximum exposure and branding. Position your brand as an industry leading solution now!

Hear What Some of Our Past Attendees Had to Say