Revolutionising Customer Interactions & Performance Profitability in the Digital Age

Contact centres in Asia are evolving with the rise of CX, digital transformation and high competition in the market. Contact centre are shifting to perfect digital-driven customer interactions from predominantly voice-based operations.

In order to enable a successful transformation, contact centre leaders need to map out how to create business synergy and value creation to step further as a customer engagement hub.

Featuring strategic case studies and best practices, the Customer Contact Week Asia 2019 on 19-20 March will be your one-stop platform on digitisation, channel management, operational excellence, customer engagement and workforce management in contact centres.

Featured Speakers This Year Include:

See Full Speaker Line Up

Key Themes for Customer Contact Week Asia 2019

  •  Scaling customer contacts up to build business synergy and value creation
  •  Strategising contact centre digital ecosystem to drive CX scalability, performance and cost-efficiency
  •  Restructuring processes to enhance service delivery and ensure ROI
  •  Mapping out roadmaps to ensure a successful transition to omni-channel
  •  Leveraging AI and machine learning to deliver personalized customer experience
  •  Witnessing how improved first call resolution can enhance customer satisfaction and workforce optimisation
  •  Ensuring consistent service quality across channels in multi-channel era

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Why Attend Customer Contact Week Asia 2019

Discover how Asia’s customer contact leaders are strategizing their operations to drive CX scalability

Deliver personalised customer engagement and service through omnichannel

Optimise customer satisfaction and service quality through automated sentiment analysis

Leverage AI and machine learning to scale chatbot and self-service up

Strategise intelligent automation implementation to optimise workforce management

Perfect customer experience with journey mapping, VoC insights and feedback programs

Benchmark with the industry’s best on the performance of your contact centre

Hear What Some of Our Past Attendees Had to Say