Digitisation. Innovation. Customer Experience.

Digitisation is at the centre of every business transformation, and contact centre is no exception. We are now in the age of the customer and the pressure is on for contact centre leaders to deliver outstanding customer experience while driving optimal productivity and efficiency.

  •  How can contact centres build digital capabilities to serve next generation customers?
  •  What are the keys to a successful omni-channel operation?
  •  What strategies can contact centre leaders adopt to improve first-call resolution while optimising customer engagement?
  •  How can contact centres leverage innovative technologies such as chatbots, analytics, robotic process automation to further advance contact centre performance?

Featuring strategic case studies and best practices, the 2018 Contact Centres Asia Summit is your one-stop platform on digitisation, channel management, operational excellence, customer engagement and workforce management in contact centres.

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Featured Speakers This Year Include:

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Key Themes for Contact Centres Asia 2018

  •  Future-Proofing Contact Centres in the Digital Age
  •  Transforming Contact Centre Operations through Digitisation
  •  Effective Channel Management & Engagement in Contact Centres
  •  Optimising Workforce Planning and Service Delivery
  •  Revolutionising Customer Interactions in Contact Centres
  •  Monetising Customer Insights to Drive Performance and Profitability in Contact Centres

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Why Attend Contact Centres Asia 2018

Discover how Asia’s contact centre leaders are driving successful digital transformation in their contact centres

Optimise customer experience across multiple channels with customer journey mapping, VOC insights, speech analytics and more

Evaluate the ROI of robotic process automation, chatbot, cloud, self-service in improving overall contact centre operations

Get inspired on how you can enhance the performance and efficiency of your contact centres through best practices spanning agent productivity, social media integration to call efficiency

Benchmark with the industry’s best on the performance of your contact centre

Hear What Some of Our Past Attendees Had to Say

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