Revolutionising Customer Interactions & Performance Profitability in the Digital Age
Contact centres in Asia are evolving with the rise of CX, digital transformation and high competition in the market. Contact centre are shifting to perfect digital-driven customer interactions from predominantly voice-based operations.
In order to enable a successful transformation, contact centre leaders need to map out how to create business synergy and value creation to step further as a customer engagement hub.
Featuring strategic case studies and best practices, the Customer Contact Week Asia 2019 on 19-20 March will be your one-stop platform on digitisation, channel management, operational excellence, customer engagement and workforce management in contact centres.
The #1 Customer Service Event in Asia!
Group Vice President of Customer Experience
Chief Operations Officer, Malaysia, Singapore & Indonesia
Allianz Worldwide Partners
Group Chief Customer Officer
Director of Sales
Vice President, Operations
Regional Director & Head of Customer Support – Asia Pacific
Head of Customer Experience
AXA Hong Kong
Regional Head of Customer Operations
Regional Head of Service Delivery
Vice President, Head of Contact Centre
Senior Director, Traveler Experience, Customer Operations, APAC
Carlson Wagonlit Travel
Chief Officer Customer Experience & Service Operations
Regional Head, DBS Customer Centre & Service Platforms
Head of Customer Service & Community
Managing Director , Head of Operations
HSBC Global Service Centre , Malaysia
National Dental Centre Singapore
Director, Customer Fulfillment Network
Why Attend Customer Contact Week Asia 2018
Discover how Asia’s customer contact leaders are strategizing their operations to drive CX scalability
Deliver personalised customer engagement and service through omnichannel
Optimise customer satisfaction and service quality through automated sentiment analysis
Leverage AI and machine learning to scale chatbot and self-service up
Strategise intelligent automation implementation to optimise workforce management
Perfect customer experience with journey mapping, VoC insights and feedback programs
Benchmark with the industry’s best on the performance of your contact centre
CCW 2019 is a ‘must-attend’ event for providers ofContact Centre, Customer Service and CX solutions and technologies.
If you would like to reach senior decision makers with the authority over investment decisions, this is the event for you!
CCW is the World’s Largest Customer Contact Event Series
The 10th Annual Contact Centre Week Asia, is an extension of the 19th Annual Call Center Week from Las Vegas USA!
Access Your Market’s Top Decision Makers
CCW is a must attend event for businesses offering solutions to Heads/Directors/Managers of Contact Centre, Operations, Service Delivery and more.
Demonstrate your Expertise and Product Excellence
Solution-oriented opportunities to engage with decision makers who specifically want to learn how your solutions can help solve their organisational goals, including IDGs and more.
Branding and Product Positioning
CCW is Asia's #1 Regional Contact Centre event, ensuring maximum exposure and branding. Position your brand as an industry leading solution now!
Hear What Some of Our Past Attendees Had to Say
“Great opportunity to network with industry leaders, get to know new technologies, how they are deployed in Contact Centres, the challenges faced and how they overcome them as well as the value these technologies bring to their organisation.”
“This event provides valuable information/knowledge/insights from leading national and international case studies from across the private and public sectors with proven techniques to optimise your contact centre's operations and enhance the customer experience through emerging technology, workforce optimisation and effective use of customer data and analytics.”
“This event inspired me to have some improvement/ideas implemented in my team/overall business to enhance customer and employee journey. It's very exciting to meet great people in the Call Center world and learn how others keep up with such fast moving technology.”
“The conference has brought together a good mix of industry experts and the sharing of their best practices have provided good knowledge to help me in the contact center management.”